A Best&Less pre order gives you the opportunity to secure some of our hottest products before they’re available in store or for regular order.
This means that the stock hasn't arrived to us yet, but we are offering it for pre sale, to allow you to secure the stock.
We do this with high demand items to give you the opportunity to secure the products you want.
These items will be marked as PRE ORDER, with an estimated date for dispatch listed in the item description.
How does Pre Order work?
Pre Order items are offered for sale on our website prior to stock being available.
Styles for sale as pre order will be listed on the website with an estimated date for dispatch. The estimated dates for dispatch are approximate only - if the stock is available before the estimated date we will ship it out right away.
Pre Order styles can be purchased int the same order as a Click & Collect or Home Delivery styles.
If you place an order with both Pre Order and Click & Collect or Home Delivery styles your order will be shipped in separate parcels from our warehouse. The Click & Collect or Home Delivery styles will be processed for shipping or collection as soon as they are available and the Pre Order items will be shipped from our warehouse at the dispatch date listed.
Do I pay shipping on pre order items?
Pre Order items will be sent via Standard Shipping through Australia Post. We charge a flat rate of $10 Australia-wide.
When will my Pre Order be shipped?
When you place your pre order – you will be advised an expected dispatch date. This is the date that we expect the product to leave our Sydney warehouse and be on it’s way to you.
Can you combine my current order with my pre order and ship them together?
Yes, you can now order Click & Collect, Home Delivery and Pre Order at the same time. As your parcels for Home Delivery and Pre Order will be sent separately there will be an additional shipping fee of $10 for the Pre Order styles.
Is Pre Order available in store?
At this stage, we aren’t able to offer the pre order service through our store network.
Can I return my pre order products?
Yes – just like all our other products, our Pre Order products are backed by our 100 Day Guarantee so if there are any issues you can head in store or send it back to our Fulfilment Centre to process your return.
Can I return items from my Pre order in store?
Yes, pre order items bought online can be returned back to our online store for a refund, or can be returned in store for a refund or exchange. View our returns policy for more information.