WE'RE HERE

FOR YOU

Our committment to the health & wellness of our customers, our community and our team is at the heart of everything we do; never more than in these challenging times. Helping reduce the spread of COVID-19 virus is everyone's responsibility. As such, BEST&LESS has implemented a range of precautionary measures tp help protect against it's spread.

STORES ARE OPEN

Due to COVID-19 restrictions our stores in Melbourne Metro areas will be closed from 6th August until at least the 26th October unless advised otherwise by the Victoria State Government. All other Best&Less stores remain open and are stocked with the essentials you need to stay comfy at home.

SOCIAL DISTANCING IN PLACE

Our teams are ensuring social distancing rules are adhered to in stores as well as practicing the highest hygiene standards. Our changing rooms will remain closed until further notice.

PHONE ORDERING AVAILABLE*

You can now call ahead and place your order over the phone for a quick and easy pick-up. Find your local stores contact information here.
*Phone orders are temporarily unavailable in Melbourne Metro stores.

SHOP ONLINE 24/7

At Best&Less, we are proud to continue to support our customers and local communities. Our online store remains open and is available to you 24/7.

COVID-19 Update

The health and safety of our staff and customers is one of our utmost priorities. In respect to the growing concern surrounding the Coronavirus (COVID-19) we want to update you on how we’re practicing the highest hygiene standards possible to continue providing for our communities.

Like many retailers, other busisnesses and the community, COVID-19 is placing a lot of pressure on our business, yet we are doing our best to serve you as per normal and we thank you for your understanding in this unprecedented time.

Frequently Asked Questions

Due to COVID-19 restrictions our stores in Melbourne Metro areas will be closed from 6th August until at least the 26th October unless advised otherwise by the Victoria State Government. All other stores in regional Victoria locations remain open. Our online store remains open and is available to you 24/7 with our home delivery service.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of Coronavirus in store, we will act upon advice provided by the appropriate authorities and take all precautionary and immediate steps required to ensure our teams and customers are safe, which may include store closure, deep cleaning and other measures. We apologise in advance for any inconvenience this may cause, but our number one priority in the event of any such incident will be ensuring the safety of our customers and team.

Due to recent high volumes of orders we are experiencing delays in getting your orders shipped. Standard Delivery orders are now taking 6-8 working days to leave our Sydney warehouse. There may also be some additional delays to deliveries in the Melbourne Metro area due to the increased restrictions in Victoria.

There will be additional delays within the Australia Post network as they adopt new restrictions to align with the Victorian Government requirements. Please check the Australia Post website for further information on these delays.

Due to Covid-19 restrictions in Victoria Ship to Store is not currently available for stores in Melbourne Metro and Mitchell Shire. If you have an outstanding Ship to Store order for a store in Melbourne please contact out customer service team at customerservice@bestandless.com.au to find out your options.

For more information on Ship to Store updates please visit our delivery information page.

We understand and appreciate your frustration caused by our delays. Throughout March – May we experienced a significant increase in customer queries which meant that we took longer to respond than we usually would. As a response to this we have increased our customer service team to meet the demand and we are now responding to new queries within 48 hours.

Our stores are remaining open so you can get the essentials your family need. We have large format stores and we are ensuring proper parameters are in place to follow Government advice, with our teams increasing personal and store hygiene practices, ongoing monitoring and social distancing measures in store.
While in-stores, please remain 1.5m away from one another in the store. Use tap and pay where possible. Sanitise or wash your hands before you come into the store. If you should be self-isolating, we ask that you respect our teams and customers by not visiting our stores and rather make use of our online shop and home delivery. These measures are essential in minimising the spread of this virus.

User our Store Finder available here to get the contact details for your store

Best&Less stores are excited to announce our stores are now available for phone orders. Simpy call your local store with the details of your order.Our store staff will have it ready in-store for you to pick-up quickly and safely, or you can opt for it to be couriered to your home for a small delivery fee.

User our Store Finder available here to get the contact details for your store

Please Note: Phone orders are temporarily unavailable in Melbourne Metro stores.

The health and safety of our staff and customers is one of our utmost priorities. In respect to the growing concern surrounding the Coronavirus (COVID-19) we want to update you on how we’re practicing the highest hygiene standards possible to continue providing for our communities.

We have made changes in-store to combat the spread of illness and ensure we’re able to continue serving the needs of our customers. Some of which include:

  • 1.5m social distancing at the registers, including using alternate registers open to ensure 1.5m is maintained.
  • Our stores will monitor limits to customers allowed in-store to not exceed 100.
  • Ensuring team members are well before starting a shift.
  • Supplying hand sanitiser for staff in each store.
  • Increased cleaning of check out areas, screens and EFTPOS machines.
  • Increased cleaning of our stores by our external contractors.
  • Discontinuing our bra fitting services for the time being.
  • Closing our fitting rooms in-store until further notice.
  • We have added register screens into stores for added protection.

Best&Less is monitoring the situation on a day-by-day basis and will continue to follow the advice set out from public health authorities. Due to an unforeseen increase in demand of certain items, we are experiencing some low stock levels in-store and online and slight delays in processing orders. We ask for your patience in this instance as we are working to have stock levels replenished as soon as possible.

We would like to take a moment to thank our incredible teams and loyal customers for their ongoing dedication and support, especially during these uncertain times.

As family is at the heart of everything we do, let’s care for and support each other and get through this as a community.

Stay safe and have a great day from the team at Best&Less.

At Best&Less, we are proud to continue to support our customers and local communities. Our Home Delivery service will continue to operate across Australia.

Due to recent high volumes of orders we are experiencing delays in getting your orders shipped. Standard Delivery orders are now taking 6-8 working days to leave our Sydney warehouse. There may also be delivery delays depending on Australia Post’s network capacity.

We apologise for any inconvenience this may cause. Once you receive your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link within.

No, you will not have to sign for your delivery. Our delivery partner Australia Post is now also offering contactless delivery to protect the health and safety of customers and delivery drivers.

Due to recent high volumes of orders we are experiencing delays in getting your orders shipped. Standard Delivery orders are now taking 6-8 working days to leave our Sydney warehouse.

There may also be delivery delays depending on Australia Post’s network capacity. We apologise for any inconvenience this may cause.

Once you receive your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link within.

Our stores are remaining open so you can get the essentials your family need. We have large format stores and we are ensuring proper parameters are in place to follow Government advice, with our teams increasing personal and store hygiene practices, ongoing monitoring and social distancing measures in store.

To ensure your safety our stores staff can now offer you some alternative arrangements for your ship to store orders including:

  • Safe pick ups in a different area of the store/building or via the back dock (if possible).
  • Postage of your ship to store order to your home, including a small postage fee.

If you would like to use one of these options please phone your local store to discuss the options with them. You can find the number for your local store here.

We understand that you may not want to or are unable to go into stores during this time. If you have a current ship to store order waiting in-store our Besties in store will be happy to hold this for you until a time at which you are free to go into stores.

If you would still like to cancel your order please submit a query to our Customer Care team and they will happily assist.

At Best&Less we always value our relationships with suppliers and work very closely with them to ensure that we continue to support each other. We build strong long-standing successful relationships with consistent and open communication and during the COVID-19 pandemic, this was more important than ever. We discussed options directly with each supplier to ensure we all survived the heightened level of uncertainty.

We kept our stores open to sell essential winter products to our customers throughout the lockdown period even though traffic in stores was at an all-time low, we needed to support our customers, our teams and to honour our orders to suppliers.

We spoke directly with all suppliers to ensure that they could pay their workers and worked through plans with them. You can find more information on our website here.