Free Click & Collect

Best&Less is pleased to announce that there is no longer a delivery charge for Click & Collect orders!.

How Best&Less' Click & Collect Service Works

Best&Less Click & Collect orders are fullfilled from our store network and will typically be available to collect in store within 2 hours . This applies when having ordered during store opening hours, out of hours orders will be available the next day. You will receive an email notifying you as soon as your order is ready to collect. Click & Collect is FREE for order values.

See Click & Collect FAQs here.

Click & Collect

To ensure the safety of our customers and team, we’re currently offering a free contactless collection service at selected stores.

How Contactless Click & Collect Works

As per the usual process, you will receive an email notifying you when your order is ready to collect. When collecting your order, please follow the instructions below:

When heading to the store, please ensure that you have your Order Ready to Collect email on hand as you will be required to tell the store member the Parcel ID of your collection.

Once you arrive at the entrance of the store, the doors will be closed. Please call the telephone number listed on the store signage and notify the team you have arrived as well as letting them know your Parcel ID so they can bring your order to you.

The store team member will ask to see your email through the door and you will then be required to sign for your parcel, the team member will offer you a sanitised pen to do so. During the process, please ensure a mask is worn and social distancing of 1.5m is adhered to.

Where Is Contactless Click & Collect Available

From Friday 17th September, Lavington & Lismore stores will close for regular trade but remain open for contactless click & collect pick-up. Please check our Store Finder for opening hours.

Selected stores in Greater Sydney are now open for contactless click & collect pick-up. Stores include:

  • Seven Hills
  • Blacktown
  • Penrith
  • Parramatta
  • Roselands
  • MacArthur Square
  • The Mall – Campbelltown
  • Hurstville
  • Minto
  • Rouse Hill
  • Wetherill Park
  • Fairfield
  • Tuggerah
  • Mt Druitt

From the 25th August, the stores listed below are open for contactless click & collect pick-up and essential in-store shopping. Essential products include baby, maternity, blankets and health and beauty.

  • Broken Hill
  • Castle Hill
  • Cessnock
  • Charlestown
  • Erina
  • Glendale
  • Gorokan
  • Gosford
  • Goulburn
  • Greenhills
  • Maitland
  • Miranda
  • Narellan
  • Nowra
  • Orange
  • Queanbeyan
  • Randwick
  • Raymond Terrace
  • Shellharbour
  • Taree
  • Top Ryde
  • Toronto
  • Tuggerah
  • Ulladulla
  • Warringah Mall
  • Wollongong
  • Woy Woy

All Melbourne Metro stores will continue to offer Contactless Click&Collect. Stores include:

  • Airport West
  • Brimbank
  • Broadmeadows
  • Craigieburn
  • Cranbourne
  • Eastlands
  • Epping
  • Forest Hill
  • Fountain Gate
  • Frankston
  • Highpoint
  • Karingal Hub
  • Manor Lakes
  • Melton
  • Northlands
  • Parkmore
  • Sunbury
  • Watergardens

Please check our store finder for collection hours for each store.

If you decide you would prefer to wait to collect your order once the lockdown has ended, that is okay your order will be held for you.


If your local store is currently closed due to lockdown restrictions, you won’t be able to return your items just yet, even in cases where the store is open for essential trade.

We’re currently offering an extended return period on all orders. This means that while you cannot return them immediately, when stores are open for full trade, you’ll be able to bring your items in store and return or exchange them per our usual policy.

Simply hold on to your items and receipt or invoice, and we’ll see you in stores as soon as possible.

Click & Collect FAQ's

Is Collect from Store a FREE service?

Yes – Collect from Store is FREE for all order values.

How long will it take for my Collect from Store order to be ready in store?

Best&Less Click & Collect orders are fullfilled from our store network and will typically be available to collect in store within 2 hours.

This applies when having ordered during store opening hours, out of hours orders will be available the next day.

You will receive an email notifying you as soon as your order is ready to collect. Click & Collect is FREE for order values.

How long do you hold Collect from Store orders?

Once you are notified your order is ready to collect you will then have 21 days to collect your order from the store.

You will receive 2 additional reminders to come and collect your order and if it is not collected after 21 days it will be cancelled and refunded.

Can someone collect my Collect from Store order for me?

No, you will need to collect your own order. Photo ID will be required along with your order confirmation email.

Are all products available for Collect from Store?

Items that are in stock at your preferred collection store will be available to order through Click & Collect. You can set your preferred store on our website to view the products available through Click & Collect.

Can I return an item in store once I collect my order?

If you change your mind and decide to return item/s, you can return to any of our stores for either a refund or exchange.

View our returns policy for more information.

My order was confirmed, but I have received a cancellation email saying that an item is out of stock. Why is this?

Occasionally when our team members are in store picking your order, an item may be damaged, missing from the shelves, or at peak times such as Christmas, the item may have just sold out in store.

We will only discover this as we pick your order. In this instance you will receive a cancellation email advising you what has changed from your original order. You will be refunded for the item/s we weren't able to provide you.

We apologise if this happens - please contact us if you have any issues in relation to this.

How do I collect my order?

When your order is ready for collection, we will send you an email confirmation to let you know your order is ready in store.

Please bring a photo ID and the order confirmation with you when you come to collect your order.

Please ask our friendly staff at the front counter who will be able to give you your Click & Collect order.

What happens if I place an order for Click & Collect and my store closes?

Should our stores temporarily close and you have a pre-existing Collect from Store order, we can hold this until our stores open again. If you would prefer a refund please email us with your order number at to request a cancellation and refund.