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At Best&Less we want you to love the products you buy from us! We go to great lengths taking time and care to ensure that we are able to bring you great quality products that will last at the lowest possible prices backed by a 100 Day Quality Guarantee.
Our 100 Day Quality Guarantee means that you can gain a refund or exchange should you not be satisfied with the quality of the product within 100 days of purchase. Visit our Quality Story page to learn more.
What’s more if you simply decide that you’re not happy with your product within 100 days of purchase we’ll also offer you a full refund or exchange in line with our Returns Policy.
100 days to decide. Who else will give you that?
If your local store is currently closed due to lockdown restrictions, you won’t be able to return your items just yet, even in cases where the store is open for essential trade.
We’re currently offering an extended return period on all orders. This means that while you cannot return them immediately, when stores are open for full trade, you’ll be able to bring your items in store and return or exchange them per our usual policy.
Simply hold on to your items and receipt or invoice, and we’ll see you in stores as soon as possible.
Click & Collect is free for all order values and typically will be available within 2 hours of placing your order if your order is placed at least 2 hours before your local store closes. If you place an order outside of store hours, it will be available to next business day.
We charge a flat rate of $14 Australia-wide. Express orders placed before 3pm AEST on weekdays will leave our Sydney warehouse on the same day. Please note that Express Shipping is not available for orders including schoolwear.
Due to overwhelming demand, Australia Post can no longer guarantee next day delivery for Express Shipping orders. Once Express orders leave our warehouse they may take 2 or more days to be delivered through Australia Post. Australia Post delivery times per state can be found here.
We charge a flat rate of $10 Australia-wide. Standard Delivery orders may take 3 business days to leave our Sydney warehouse.
Please note there may still be delivery delays depending on Australia Post’s network capacity. Please check the Australia Post website for further information.
Pre Order items will be sent via Standard Shipping through Australia Post. We charge a flat rate of $10 Australia-wide.
When you place your pre order – you will be advised an expected shipping date. This is the date that we expect the product to leave our Sydney warehouse and be on it’s way to you.
For more information check out our Pre Order FAQs here.